I purchased tickets but have not received an email.
Your tickets are likely in your spam folder. If you have Hotmail, or Yahoo, they will automatically be sent there.
FAQ for Ticket holders
I purchased tickets to an event months ago and cannot find them in my email.
Please email tickets@vtixonline.com 2 business days before your event and we will re-send the ticket information.
I purchased tickets to an event months ago, and my spam folder has been cleared of all my old emails.
Please email tickets@vtixonline.com 2 business days before your event and we will re-send the ticket information.
I don't feel comfortable purchasing my tickets online, can I phone in my credit card information.
Yes! Please call us at (604) 241-7292 during business hours and we will assist you with your ticket purchase over the phone.
I would like to return my ticket purchase.
All sales are final. Vtix Online is not the promoter or organizer of the events. In order to get a refund, you must contact the promoter or organizer directly. Refunds are subject to their company return policy.
The promoter or event organizer has a no refund policy.
Unfortunately, this event does not offer refunds or exchanges. This information is posted on the event page prior to selecting your tickets, as well as in our Terms of Service and Privacy policy and Restrictions which you are required to check prior to completing your sale. Lastly, it is listed above the “Buy Now” button.
How can I sell my ticket, If I cannot attend the event.
Your best option is to try to resell your tickets. Should you do so, you should contact us so we know the ticketswill be used by someone other than yourself.
FAQ for PROMOTERS
Can money from sales go directly into my bank account.
Yes, you can set up direct deposit, so that the ticket revenue goes directly into the bank account of your choice.
We are a school or government organization and we would rather be sent our payment at the end of the event. Can you hold our funds?
Yes, Vtix Online can hold your funds and send you a cheque or Etransfer when the event is finished.
How long does it take for ticket funds to reach my bank account after a sale.
Typically 3 to 5 days after the sale. Once your event starts selling tickets, you'll typically see deposits each day from sales.